Experienced and detail-oriented Amazon and E-commerce Virtual Assistant. I am comfortable learning new software and love to solve any issue. I'm dependable and have superior skills in team settings and working independently in a fast-paced environment. I have more than 6 years of customer service experience before transitioning to eCommerce.
Amazon Virtual Assistant
• Pull and organize daily, weekly, and monthly analytics reporting - Vendor Central, Seller Central, and Walmart Retail Link.
• Submit tickets to Amazon Seller and Vendor Central to resolve product listing issues
• Monitor and audit listings on Amazon, Walmart, Target, and other retailer platforms
• Update Title, Bullets, Product description, Images, and other content details using a flat file (bulk upload) or self-service option
• Upload/Audit enhanced content pages using a syndicated tool like Syndigo
• Product Information management in Salsify
• Utilizing ASANA in Project Management
E-commerce Order Processing Specialist
• Answer product-related questions
• Order Fulfillment and Tracking
• Issuance of discounts
• After-sales Support- Processing of refunds and replacement
• Experience in using Shopify and Zendesk
Amazon Logistics Escalation Specialist
• Resolve issues and escalations via phone, chat, and email
• Answer questions about delivery issues and complaints
• File reports to the appropriate team depending on the feedback of customers regarding the purchased items
• Process refund, replacement, and return
• Help agents resolve complex concerns and disputes
