Hi, I’m Doris -a Customer Support Specialist focused on delivering fast, reliable, and human-centered service.
I help businesses provide smooth customer experiences by handling inquiries, resolving issues efficiently, and keeping communication clear and professional across all channels. I’m experienced in managing customer interactions, maintaining accurate records, and ensuring no concern goes unresolved.
With a background as a Virtual Assistant, I’ve supported teams in customer support, CRM management, and daily operations—making sure everything runs seamlessly behind the scenes while keeping customers satisfied.
What I can do for you:
Customer Support:
Handle inbound inquiries via email, chat, and social media with prompt, friendly, and professional responses.
Issue Resolution:
Identify problems quickly and provide clear, effective solutions while maintaining a positive customer experience.
Order & Account Support:
Assist with processing orders, updates, returns, and account-related concerns accurately.
CRM Management:
Maintain clean and updated customer records using tools like GoHighLevel, HubSpot, -----------, and CINC.
Inbox & Communication Management:
Organize and respond to messages efficiently to ensure nothing is missed.
Follow-ups & Retention:
Proactively follow up with customers to ensure satisfaction and build long-term relationships.
Tools I use:
GoHighLevel, HubSpot, -----------, CINC, Slack, Zoom, Google Workspace, and more.
Industries I’ve supported:
Real Estate, SaaS, Digital Marketing, BPO, Coaching, and Service-based businesses.
Why work with me?
I’m organized, responsive, and proactive. I don’t just answer messages—I make sure customers feel heard, supported, and valued.
If you’re looking for someone who can represent your brand with professionalism and care, I’d be happy to help.
Let’s connect.
Verified
