Results-driven Lead Logistics Customer Experience & Operations Specialist with 9+ years of experience in supply chain operations, order management, and shipping documentation. Skilled in Robotic Process Automation (RPA) rule configuration, process optimization, and Seeburger EDI analysis to streamline workflows and resolve complex order issues. Proven track record of managing end-to-end shipping documentation, migrating global clients to new platforms, and enhancing automation efficiency.
Recognized for cross-functional collaboration, technical communication, and customer-centric service delivery. Awarded multiple Star Awards for outstanding performance. Strong foundation in financial reconciliation and import/export logistics, with expertise in SAP, OUP, and DocMan.
Key Skills:
Robotic Process Automation (RPA) & VBA
Shipping Documentation & Order Management
Supply Chain Management & Process Optimization
Seeburger EDI Analysis & Troubleshooting
Import/Export Logistics & Customs Compliance
Financial Reconciliation & Data Accuracy
