MSP IT Support Specialist with 10+ years of experience in MSP and BPO environments, delivering reliable, secure, and business-focused technical support.
I specialize in incident resolution, infrastructure support, and end-user experience, ensuring systems remain stable, secure, and optimized for performance. I troubleshoot complex software, hardware, network, and email security issues while maintaining clear communication with users and stakeholders. My focus goes beyond closing tickets. I identify root causes, reduce recurring issues, and help minimize downtime to protect business operations.
Technical expertise includes:
Microsoft 365 including Entra ID, Exchange, and SharePoint
Google Workspace administration
-----------cast email security management, filtering, archiving, and threat protection
Remote Monitoring and Management platforms
PSA tools and Hudu documentation systems
VMware virtualization
VPN technologies including GlobalProtect, Cisco AnyConnect, Pulse Secure, and Zscaler
Identity and access management using LastPass and Duo
Ticketing platforms including ServiceNow, Freshservice, Jitbit, and Jira
I consistently meet service level agreements, support onboarding processes, improve documentation standards, and streamline workflows to increase operational efficiency.
Known for reliability, adaptability, and strong problem-solving skills in high-volume environments. I am continuously upskilling and committed to delivering measurable impact through technology.
Open to opportunities where I can contribute to secure, efficient, and high-performing IT operations.
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