Operations and Service Delivery Coordinator with 4+ years of experience supporting US-based companies in remote service operations, dispatch coordination, customer communication, and workflow management. Experienced in managing service requests, monitoring SLAs, coordinating technical teams, and ensuring efficient service delivery using ConnectWise, BrightGauge, Freshdesk, and NetSuite. Strong background in customer service, cross-functional coordination, and operational support within fast-paced MSP environments.
