Customer Operations and Support Specialist with experience supporting users of a SaaS-based crowdsourcing platform, managing Zendesk support tickets, coordinating user recruitment, and using operational data to improve mission participation. Experienced in troubleshooting user and submission issues, handling frustrated customers with empathy, coordinating with internal teams, and supporting user onboarding.
Skilled in using AWS QuickSight to filter and extract user data, Excel to organize and analyze datasets, and Mailchimp to create targeted user engagement campaigns. Brings a strong customer-service foundation from international hospitality experience and a proven ability to work independently in remote environments.
Enjoys learning new tools, solving problems, and finding practical ways to improve both the customer experience and team operations. Familiar with LinkedIn Recruiter and GoHighLevel.
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