I’m a Civil Engineer turned remote operations professional with 5+ years of experience supporting businesses through administrative operations, quality assurance, mortgage processing, project coordination, documentation, and virtual assistance.
Most recently, I worked with an AI-powered mortgage processing company, where I combined manual QA testing and loan operations to support accurate, efficient, and compliant workflows. My responsibilities included reviewing and updating loan information, tracking closing and post-closing requirements, testing product functionality, identifying workflow and usability issues, coordinating with internal teams, and developing SOPs and process documentation.
My broader remote experience includes virtual assistance, email and calendar management, WordPress administration, content publishing, digital marketing, project coordination, and process improvement.
My Civil Engineering background strengthened my ability to analyze complex information, interpret technical details, identify problems, follow structured processes, and manage deadlines with accuracy.
I’m particularly interested in opportunities involving Operations, Project Coordination, QA, Mortgage/Real Estate Operations, Executive/Administrative Support, and Process Improvement.
Core Skills:
• Operations & Administrative Support
• Manual QA & Product Testing
• Mortgage & Loan Operations
• Closing & Post-Closing Support
• Project & Workflow Coordination
• SOP & Process Documentation
• Data & Document Management
• WordPress & Content Management
• Email & Calendar Management
• Process Improvement
• Remote Team Collaboration
Verified
