Customer Service Professional | Claims Management Expert | Creative Individual | Admin Tasks
A versatile and results-driven professional with a rich, 15-year career spanning maritime engineering, high-level customer service, and specialized claims management. Proven track record of navigating complex environments—from managing engineering operations at sea as a seafarer for 8 years, to analyzing intricate short-term disability, long-term disability, and FMLA claims for US clients. Known for a unique blend of structural precision, analytical problem-solving, and empathetic communication.
Beyond the corporate space, I channel my passion for structure and detail into high-end, editorial video editing. A firm believer in a balanced, mindful lifestyle, I bring the same dedication to my personal goals—whether hitting my daily 10,000-step fitness target or bringing a complex creative project to life.
Core Expertise
Operations & Analysis: Disability Claims Management (STD/LTD), FMLA Compliance, Risk Assessment and Customer Service
Client Relations: 4+ years of exceptional customer service and inbound call management.
Technical Foundations: Marine Engineering background with strong troubleshooting and systems management skills.
Creative Direction: Cinematic video production, hyper-realistic studio portrait editing, and visual storytelling.
Verified
