Customer Support VA & Property Management | Appfolio, Buildium, Zendesk

I help property managers and business owners take the day-to-day workload off their plate so they can focus on what matters most.

With 19+ years of customer service and operations experience, including 6+ years supporting U.S.-based residential property management, I bring hands-on experience in property management, leasing, tenant and applicant support, maintenance coordination, and administrative operations.

My property management experience includes:

* Processing rental applications and coordinating applicant screening
* Reviewing applications and supporting approval decisions
* Preparing and coordinating leases and move-in documentation
* Resident and tenant communication via phone, email, and chat
* Handling maintenance requests, work orders, and vendor coordination
* Communicating with homeowners, residents, vendors, and internal teams
* Maintaining accurate property and resident records
* Supporting leasing and day-to-day property operations

I’m experienced with AppFolio, Propertyware, and Buildium, along with various CRM, ticketing, communication, and productivity platforms.

Beyond property management, I have extensive experience in customer support, administrative operations, help desk, and team leadership, allowing me to quickly adapt to different businesses, systems, and processes.

If you need someone reliable who can jump in, handle tasks independently, keep things organized, and make your workload a little lighter, I’d be happy to help.