I have over eight years of experience in administrative and healthcare support roles. For the past three years, I’ve been working as a Care Coordinator Team Leader for a U.S.-based Medicare Advantage plan. In this role, I manage both inbound and outbound calls, assist with appointment scheduling, coordinate patient care, and support my team through training, quality checks, and process improvements. I also ensure that all communication and documentation strictly follow HIPAA guidelines.
Prior to that, I worked as a Data Analyst and Encoder for about five years, handling large volumes of sensitive healthcare and insurance data with a focus on accuracy and timely reporting.
I’m very comfortable working in a remote setup and experienced in tools like Microsoft Teams, Outlook, softphones like Talkdesk, and CRM systems. I’m passionate about helping providers and patients experience smoother, more efficient healthcare interactions.
I’m genuinely excited about the opportunity to work with Hello Rache, and I look forward to bringing my experience, attention to detail, and strong communication skills to your team.
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