I didn't start out as an Executive Assistant — but I've been doing the job for years.
As a Team Lead at Teleperformance, I managed schedules for 15+ people, built weekly KPI dashboards for senior leadership, ran structured meetings, tracked action items, handled high-stakes escalations, and kept confidential records airtight. Sound familiar? That's EA work — just with a different title.
Over 4 years in fast-paced, performance-driven environments taught me one thing: executives and business owners don't need someone to take notes. They need someone who thinks three steps ahead, protects their time like it's a resource (because it is), and handles the chaos quietly so they never have to see it.
For real estate teams specifically — I understand the pace. Client inquiries can't wait, CRM records need to be spotless, and leads that go cold cost money. I'm equipped to handle multi-channel client communications (email, chat, phone), update property listings and availability, track and follow up on leads, coordinate across your internal team, and make sure nothing slips through the cracks.
Here's what I bring to the table:
Calendar & inbox management across time zones — without things falling through the cracks
KPI reporting & dashboards — built from scratch using Excel and internal systems
CRM documentation with the kind of accuracy that holds up under audit
Lead tracking, follow-ups, and client communication — email, chat, and phone
AI-assisted workflows — I use ChatGPT regularly for drafting, documentation, and process support
Escalation handling — complex situations resolved with discretion and speed
I'm based in the Philippines, available full-time, and open to remote roles supporting real estate teams, founders, C-suite executives, or senior leadership globally.
If you're looking for someone who won't need hand-holding, who already understands what "urgent" actually means, and who treats your priorities like their own — let's talk.
Work samples: karen-joy-porfolio.vercel.app
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