Dedicated and adaptable professional with over 4 years of experience in customer service, back-office operations, and real-time workforce management across leading BPO firms. I’ve supported global brands , delivering exceptional service through both voice and non-voice channels.
My journey began in front-line customer support, where I honed my communication and problem-solving skills. I transitioned into back-office operations, mastering data accuracy and process efficiency. Today, as a Real-Time Analyst at Genpact, I help optimize staffing and service levels by monitoring live operations and making intraday adjustments that keep performance on track.
I thrive in fast-paced environments, love solving operational puzzles, and bring a sharp eye for detail to everything I do. Whether it’s helping a customer, streamlining a process, or balancing workforce metrics in real time—I’m all in.
Verified
