💼 With over 8 years of experience in healthcare support, insurance, e-commerce, and real estate, I’ve built a career that blends precision, empathy, and efficiency.
💼 I specialize in medical records documentation, billing review, patient appointment scheduling, and HIPAA-compliant support, helping healthcare teams stay organized and compliant.
💼 I also bring strong expertise in e-commerce customer support handling email and chat inquiries, refunds, returns, and order processing through platforms like Shopify and Gorgias.
I’m Nikko John Enriquez, a Medical Records Specialist and General Virtual Assistant with over 6 years of experience supporting healthcare providers, insurance companies, e-commerce brands, and real estate professionals.
My expertise includes medical records documentation, billing review, patient appointment scheduling for healthcare clinics, HIPAA-compliant support, and insurance claims assistance.
I also bring strong experience in e-commerce customer support—handling email and chat inquiries, order processing, refunds, and returns through platforms like Shopify, Gorgias, and HubSpot. My background in multi-channel support ensures seamless communication across phone, email, and live chat.
Proficient in eClinicalWorks, Dentrix, Shopify, Gorgias, HubSpot, RingCentral, and Google Workspace, I deliver accurate, compliant, and client-focused support that helps healthcare teams and businesses stay organized and efficient.
✅ Medical Records Summary
✅ Medical Records & Billing Reviewer
✅ Patient Appointment Scheduling (Healthcare, EHR systems)
✅ HIPAA-Compliant Healthcare Support
✅ Insurance Claims Assistance
✅ E-commerce Customer Support (Email, Chat, Shopify, Gorgias)
✅ Appointment Setting
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