Experienced and results-driven Operations Support Supervisor and Employee Engagement Lead with over 9 years of success in the BPO industry. Proven expertise in customer service, process improvement, people and performance management, and employee engagement initiatives. Adept at coordinating client visits, managing administrative operations, and leading cross-functional teams to achieve performance goals. Skilled in creating visual communication materials and basic social media management, with a passion for building positive workplace culture and team-oriented environments. Known for strong organizational skills, a proactive mindset, and a commitment to delivering excellence in every task.
