I'm an operations-focused professional with experience in both customer success and people operations within fast-paced eCommerce agencies.
I worked as a Customer Success Manager for an Amazon agency, where I managed client relationships, coordinated cross-functional teams, tracked project progress, and ensured clients received consistent, high-quality support.
Currently, I served as the Head of HR for an eCommerce agency, leading recruitment, onboarding, employee relations, and people operations. This role gave me a broader understanding of how businesses scale and reinforced the importance of building efficient systems, clear processes, and strong team collaboration.
I thrive in startup and agency environments where I can wear multiple hats, solve operational challenges, and help teams work more effectively. I'm now looking for an Operations Coordinator role where I can combine my experience in client management, process improvement, project coordination, and people operations to support a growing business.
