I am a dedicated IT Service Desk Specialist with hands-on experience in technical support, incident management, and customer service within fast-paced global environments. I specialize in troubleshooting hardware, software, network, and account-related issues while ensuring timely and accurate resolutions.
With experience supporting enterprise tools such as Microsoft 365, Azure AD, Active Directory, VMware Horizon Client, and various ticketing systems, I am capable of adapting quickly to different IT environments and delivering reliable support with minimal supervision.
I am known for my strong communication skills, attention to detail, and ability to remain calm under pressure. I take pride in providing user-focused support, managing service requests efficiently, and collaborating with cross-functional IT teams to resolve complex technical issues.
My goal is to continuously grow in the IT industry while contributing technical expertise, professionalism, and excellent customer service to every organization I work with.
Technical Skills
- IT Troubleshooting & Technical Support
- Active Directory & Azure AD
- Exchange Admin Center
- Microsoft 365 & Office Applications
- Intune Administration
- VMware Horizon & Remote Desktop Support
- Ticketing Systems (ServiceNow, Jira, RT, TopDesk)
- Incident & SLA Management
- Hardware, Software & Network Support
Professional Skills
- Strong Customer Service
- Problem-Solving & Critical Thinking
- Clear Communication Skills
- Time Management & Multitasking
- Attention to Detail
- Team Collaboration
- Documentation & Ticket Management
Verified
