Detail-oriented and tech-savvy IT Support Services with
5 years of experience in managing, maintaining, and optimizing IT
infrastructure and support systems.I am skilled in network administration,
system troubleshooting, cybersecurity, and cloud technologies, web development
and digital arts with a proven ability to enhance operational efficiency
and minimize downtime.Adept at providing technical support, implementing
software and hardware solutions, and ensuring data integrity across diverse
platforms. Known for strong analytical thinking, excellent problem-solving
skills, and a proactive approach to technology improvement and user
satisfaction
Industry Expertise:
Financial / Banking
- Business Process Outsourcing
- Retail / E-commerce
- Advertising / Marketing
- IT / Cybersecurity
Professional Skill and Software Expertise:
Operating Systems:
- Windows (10/11, Server 2016/2019/2022)
- macOS
- Linux (Ubuntu)
Remote Support & Helpdesk Tools:
- Microsoft Remote Desktop
- TeamViewer/ AnyDesk
- ServiceNow
- Zendesk/ Freshdesk
Networking & Security Tools:
- VPN Clients (Cisco AnyConnect, OpenVPN)
- Firewall & Antivirus Management (Sophos, McAfee, Kaspersky, Bitdefender)
System & Server Management:
- Active Directory & Group Policy Management
- Microsoft 365 Admin Center / Exchange Online
- VMware/ Hyper-V
- PowerShell Scripting
Backup & Recovery:
- Windows Backup
- Cloud Backup (OneDrive, Google Drive)
Productivity & Collaboration Tools:
- Microsoft Office 365 Suite
- Google Workspace
- Slack/ Microsoft Teams / Zoom
With a Bachelor’s Degree in Information Technology
and hands-on experience.
Thank you for considering my application. I would
welcome the opportunity to discuss my skills and experience align
with your team’s needs.
