I’m an experienced IT Support Specialist and Microsoft 365 Administrator with over 10 years of hands-on experience in technical support, customer service, and managed service provider (MSP) environments.
I specialize in helping businesses keep their systems running smoothly by troubleshooting technical issues, managing users and devices, and providing reliable day-to-day IT support. I’ve supported Microsoft-based environments extensively, including Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, and cloud-based tools.
I also have experience working with DNS filtering, endpoint management (including Mac devices using Addigy), and cloud security systems like access control and video surveillance. I’m very comfortable using documentation platforms like ITGlue, OneNote, and ITDocs to create clear processes and maintain organized systems.
Beyond technical skills, I bring strong communication and leadership experience. I’ve worked as a Tech Team Lead, where I coached tea-----------mbers, handled escalations, and ensured high-quality support delivery. I understand how to explain technical issues in a simple way and keep clients informed and confident.
I’m reliable, detail-oriented, and focused on solving problems quickly and efficiently. Whether it’s handling tickets, supporting users, or helping improve IT processes, I aim to make things easier for both clients and teams.
If you’re looking for someone who can deliver dependable IT support and communicate clearly — I’m ready to help.
Verified
