I previously worked as Operations Supervisor for Teleperformance Philippines for 9 years. I was in charge of managing, organizing and coaching a team of 15 people tasked with providing customer service to retail customers as well as doing data entry for orders from B2B Australian clients. Prior to that, I was a Quality Analyst for the same company for 3 years doing quality monitoring of agents via calls, emails and chats ensuring standard policies and procedures are strictly followed. During my time in Teleperformance, I was awarded Top Supervisor several times in terms of my team's performance in consistently achieving KPI metrics. Before being promoted to Quality Analyst and Operations Supervisor, I was a Customer Service Agent for an online travel account for 10 years. Also, I was a Reservations Agent for 4 years for a local airline company. Lastly, my first job was an executive assistant for a trucking company for 2 years.
