I am an IT consultant with expertise in diagnosing networking problems. With 10 years of experience as a Customer Service/Network Engineer, I believe my skills can greatly benefit those in need of technical assistance or solutions to network-related issues, such as high-end routers, switches, adapters, gaming consoles, and computer tune-ups.
Working in the BPO industry has exposed me to various challenging situations that require me to perform under pressure while meeting deadlines and achieving targets. Through my years of service, I've learned that being a technician is not just about fixing customers' concerns; it also requires excellent customer service skills. Both aspects should always go hand in hand.
I have undergone several training programs to enhance my skills and improve my flexibility, which allows me to assist our clients with the utmost satisfaction. In addition to my experience in BPO, I have worked in eCommerce as a Customer Service Agent, where I handled multiple tasks. My responsibilities included monitoring day-to-day activities in the online business, responding to emails, following up on inquiries, processing refunds, diffusing irate customers, addressing customer complaints, managing online chat, receiving inbound calls, and processing callbacks as needed. I was also tasked with managing social media platforms like Facebook to attract more followers.
After my time in eCommerce, I transitioned to a real estate company, where I handled a variety of tasks ranging from administrative duties to maintenance support. With my diverse work experience, I believe I can be a valuable asset to any team.
