2021 - Present: Application Support Lead - Ubiquity
- Application Expert for Google Workspace, Microsoft 365, Zendesk, Freshservice, ServiceDesk Plus, and Freshdesk
- Managed a team of junior and senior application support engineers
- Cloud Migration between Google Workspace and Microsoft 365 data, ticketing system data migration, and server migration.
- Deployed applications in Google Cloud Marketplace
- Managed AWS resources, including virtual servers and databases (EC2, RDS, Lightsail, and Route53)
2018 to 2021: Level 2 Support Engineer - Rymera Web Ltd
- WordPress Development (PHP/JavaScript/CSS)
- WordPress debugging and troubleshooting
- Theme Styling Customization (CSS coding or Elementor)
- Created technical articles and videos
- Technical customer support for WordPress and WooCommerce-extension plugins
2013 to 2017: Virtual Assistant - international clients
- SEO
- Social Media Marketing
- Email Marketing
- Competitive Research
- Paid Advertising Marketing
- Google Analytics/Google AdWords specialist
- Facebook Ads/Pixel specialist
- Article Writing
- SEO
- Web Management
- Email Management
- Graphic Designing
- Digital Marketing
- Social Media Marketing
- Administrative Tasks
