Customer Support & Retention Specialist | Zendesk & Salesforce | 9+ Years | High-Volume Chat & Email

Customer Support & Retention Specialist | 9+ Years Experience

I help businesses improve customer satisfaction, reduce churn, and handle high-volume support efficiently.

Over the past 9+ years, I’ve supported US and AU customers through chat and email, specializing in customer retention, billing support, and technical troubleshooting.

What I bring:
• High-volume support handling (chat & email)
• Customer retention & issue resolution
• CRM management (Zendesk, Salesforce)
• Admin & task management (Asana)
• Clear, professional communication with customers

Proven experience:
• Handled 80–100+ customer interactions daily
• Maintained high customer satisfaction while resolving complex issues
• Supported billing concerns, refunds, and escalations
• Experience as a Supervisor – coaching agents and improving team performance

I’m reliable, detail-oriented, and able to work independently with minimal supervision.

I’m currently looking for a long-term role where I can support your team, improve customer experience, and contribute to business growth.

Available for part-time or full-time work.