Technical Virtual Assistant | IT Support | Microsoft 365 Admin | Helpdesk Specialist
I help business owners manage their technical operations and backend systems efficiently, so they can focus on growth.
With 5+ years of experience in IT support, infrastructure management, and operations coordination, I combine technical expertise with high-level virtual assistance. I manage IT systems, monitor infrastructure, handle billing processes, coordinate technicians, and maintain organized workflows.
I’m experienced in both technical execution and operational support, meaning I don’t just complete tasks, I improve systems.
If you need someone who understands networks, users, hardware, documentation, billing, and client communication, all in one, I can support your business end-to-end.
What I Can Do For You
IT & Infrastructure Management
• Network monitoring and system performance oversight
• Troubleshooting complex technical issues
• Root cause analysis and long-term solutions
• User account management (Microsoft 365, VPN, business systems)
• Hardware and software setup
• VMware infrastructure support
• Documentation of IT systems and configurations
Crypto Mining & Technical Operations
• ASIC miner configuration and monitoring
• Performance optimization and troubleshooting
• Coordination with technicians for repairs
• Repair status communication with clients
• Facility coordination and maintenance tracking
• Power usage monitoring and reporting
Operations & Administrative Support
• Process documentation and SOP creation
• Workflow and task coordination
• Asset and inventory tracking
• File organization and system documentation
• Data entry and reporting
Billing & Client Communication
• High-volume invoice generation
• Power billing computation
• Repair cost documentation
• Client follow-ups and updates
• Professional email communication
• Confidential data handling
Core Strengths
• IT Operations Management
• Technical Team Leadership
• Systems & Infrastructure Monitoring
• Technical Escalation Handling
• Virtual Assistance
• Operations Coordination
• Invoicing & Billing Management
• Process Improvement
• Documentation & SOP Development
• Client Communication
• Remote Support
• Detail-Oriented Execution
