Customer Experience Specialist with 5 years of experience supporting a high-volume U.S.-based direct-to-consumer (DTC) beauty brand. Experienced in Shopify order management, returns and refunds processing, fulfillment coordination, and backend issue resolution.
Skilled in handling end-to-end order lifecycle including order processing, shipment tracking, damage claims, replacements, and return eligibility checks. Experienced working with ShipMonk, Gorgias, Slack, and Excel for daily operations, reporting, and internal communication.
Strong attention to detail with a focus on data accuracy, process efficiency, and timely resolution of operational issues. Comfortable working in fast-paced e-commerce environments and collaborating with cross-functional teams to ensure smooth backend operations.
