Experienced BPO professional with a background in Collections, Customer Service, and Tele-interviewing roles, handling a wide range of accounts- form auto-loans to telecom bills- using auto dialer system for both inbound and outbound calls.
Core Strengths:
* Negotiating payment arrangements and settlement arrangements
*Providing empathetic, professional support while ensuring compliance with client policies and regulations
*Thriving in fast-paced, performance driven environments with high call volumes
*Documenting call outcomes, account updates, and customer interactions for accurate follow-up and reporting
System and Software Experience:
Clerkie, Reclaim, Livevox, CATI-dialer, Synergy, Outlook, Microsoft 365, Shaw, Jobber. Power BI and Apollo
Customer Service Skills:
*Handling inquiries
*Basic troubleshooting
*service activations
*Escalation of complex issues when necessary.
Work Philosophy:
Whether it's debt recovery or customer support, I believe in treating every customer interaction with respect, fairness and clarity.
Availability:
Open to both part-time and full-time remote opportunities.
Verified
