Hi, I'm Abigail, a Business Analyst and Operations Support Professional with over 10 years of experience supporting business operations, process improvement initiatives, quality assurance testing, project coordination, and digital transformation programs across telecommunications, healthcare, insurance, and BPO industries.
I specialize in helping teams improve operational efficiency through business analysis, process documentation, stakeholder coordination, requirements gathering, user acceptance testing (UAT), workflow optimization, and project support.
Throughout my career, I have supported automation and AI-related initiatives, created process maps and documentation, coordinated stakeholder meetings, conducted data analysis, managed project deliverables, and facilitated testing activities to ensure successful implementations.
Key areas of expertise include:
• Business Analysis
• Process Mapping & Documentation
• Project Coordination
• User Acceptance Testing (UAT)
• Stakeholder Management
• AI & Automation Support Projects
• Data Analysis & Reporting
• Governance Reporting
• Executive & Administrative Support
• Meeting Facilitation & Documentation
• Process Improvement
• Cross-Functional Collaboration
I am known for being highly organized, detail-oriented, dependable, and proactive. I work effectively with minimal supervision and thrive in fast-paced environments where strong communication, analytical thinking, and operational excellence are essential.
I am currently seeking remote opportunities where I can contribute my business operations, project support, and process improvement expertise while continuing to grow within technology-driven and digital transformation environments.
Verified
