Ticketing Systems: Jira, Manage
Engine
Cloud & Security Tools: AWS, Duo,
Lansweeper, Datadog, KnowBe4,
1Password, OnDMARC, SecureTrust.
Advanced Troubleshooting: Software,
hardware, and network issues.
Microsoft Administration: Active
Directory, Azure AD, Office 365, Intune,
Defender.
Endpoint Security: Experience with
CrowdStrike and Cylance.
SIEM: Datadog
Virtualization & Networking: VMware,
PfSense firewalls, Cisco
routers/switches.
Software Expertise: Microsoft Office
Suite, Adobe Creative Cloud, Zoom.
Operating Systems: Windows (all
versions), MacOS, Ubuntu.
Certifcation: ISC2 CC
