A highly experienced and versatile professional with over a decade of expertise in customer service, sales, and e-commerce support. Proven ability to handle diverse roles with efficiency and excellence, from healthcare prior authorizations to Amazon product sourcing. Strong communication skills, attention to detail, and a passion for delivering top-tier service across various industries.
Work Experience:
-Customer Support – Insurance (Prior Authorization Specialist)
Over 2 years of experience handling prior authorizations for medical procedures and medications.
Communicated with healthcare providers, insurance companies, and patients to ensure timely approvals.
Proficient in medical terminology, insurance policies, and HIPAA compliance.
-Marketing / Telemarketing – Inbound Sales Representative
Handled inbound sales inquiries and provided expert product recommendations.
Consistently met and exceeded sales targets in a fast-paced BPO environment.
Built rapport with clients and identified upsell opportunities to drive revenue.
-Customer Support / Sales Support
Delivered excellent customer service and post-sales support for a wide range of products and services.
Assisted in processing orders, resolving issues, and ensuring customer satisfaction.
Collaborated with cross-functional teams to streamline processes and improve customer experience.
-E-commerce – Amazon Virtual Assistant (Product Sourcing & Data Entry Specialist)
Experienced in product research and sourcing using tools like Keepa and SellerAmp (SAS).
Performed accurate and detailed data entry for product listings, inventory updates, and pricing adjustments.
Managed Amazon Seller Central operations including listing optimization, competitor analysis, and customer support.
Ensured profitability and compliance through data-driven sourcing strategies.
