I am an experienced Customer Service and Reservations Manager with over 7 years in customer support and 6 years in leadership roles, working with international teams across the US, UK, Australia, and Europe. Since 2019, I have been in the property and vacation rental industry, managing day-to-day operations, guest services, and team performance.
I currently manage a remote reservations and customer service team for a UK-based property management company. I handle escalations, long-term bookings, invoicing, property listings, dynamic pricing, KPIs, and process improvements that drive business growth and guest satisfaction.
What I Can Do:Team leadership and performance support
Email and chat support (professional and escalations level)
Reservations management (Airbnb, -----------, Expedia & more)
Property listing setup and optimization
Channel management and rate mapping
Admin and operations support
Guest communication and issue resolution
Basic finance support – invoices, payments, reports
Process building and workflow improvements
KPI tracking and reporting
Client relationship and business support
Tools & Platforms I Am Experienced:
Airbnb • ----------- • Expedia • HomeAway • SpareRoom • VRBO • Zeevou • Hospitable • Elina • Guesty • PriceLabs • Booking Automation • Tokeet • Newbook • Charge Automation • Stripe • QuickBooks • Shopify • Zendesk • Trello • Slack • Zoom • Workday • Oracle RNT • Microsoft Office • SagePay • Signable • Monitask
I am reliable, organised, detail-oriented, and easy to work with. I take ownership of my work and always go the extra mile. I’m passionate about building efficient systems and supporting teams to perform at their best.
I’m looking for a long-term role where I can contribute real value and grow with the business.
Verified
