Hello,
I bring over nine years of experience in customer support, e-commerce, and financial services, including six years in customer support and three years as a top-performing Loan Officer. I specialize in email, chat, and phone support, delivering efficient, empathetic, and results-driven service.
I’m experienced with Salesforce, Gorgias, Shopify, Airtable, Salesforce, Recharge, Trello, Outlook, and Dialpad, and I’m comfortable managing high-volume inquiries, troubleshooting issues, and maintaining accurate records. I’ve supported customers across the U.S., Canada, Australia, and Korea, strengthening my communication and problem-solving skills.
I have a reliable home office setup, high-speed internet with backup, and multiple devices to ensure consistent performance.
Technical SetupMultiple devices for reliability and productivity (dual-monitor setup)Apple MacBook Air M1Dell Latitude (Intel i7, 16GB RAM)Backup laptop and desktop workstationStable 35 Mbps fiber internet with a 20 Mbps backup connectionNoise-canceling headset for clear communication
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Thank you for your time—I’d be happy to discuss how I can support your team.
Best regards,----------- ----------- -----------
Verified
