STR Operations & Customer Support Specialist | Airbnb | AI-Assisted Workflows

Your STR guests expect fast, professional responses, every time. I make sure that happens.

I'm Randy, an STR operations and guest experience specialist with 5+ years on Airbnb, -----------, Agoda, and VRBO. I've supported teams managing 400-property portfolios, handled 50 to 90+ reservations daily, and helped maintain guest satisfaction scores of 4.8 on Airbnb and 8.0 on -----------.

I don't just answer messages. I keep your operations running so you don't have to micromanage every moving part.

What I can take off your plate:

- Guest communication and issue resolution across all OTA channels
- Reservation management, booking modifications, and escalation handling
- Check-in and check-out coordination with housekeeping and maintenance teams
- SOP creation and documentation so your team stays consistent
- Listing accuracy, calendar management, and OTA compliance

Tools I work with daily:

Guesty, Breezeway, Missive, HubSpot, Airbnb, -----------, Agoda, VRBO, Google Workspace, Asana

Open to STR operations, customer support, and general remote operations roles. Full-time or part-time, I'm easy to onboard and ready to hit the ground running.