Hello, I’m Mark!
I’m a results-oriented Executive and Operations professional with 12+ years of experience supporting international organizations across Executive Support, Operations, HR, Project Management, CRM Management, and Digital Systems.
Over the years, I’ve evolved from traditional administrative and executive support into systems, process improvement, automation, and AI-powered operations, helping businesses organize their workflows, improve team accountability, streamline customer and sales processes, and reduce repetitive manual work. I work comfortably at the intersection of people, processes, technology, and strategy.
What I Can Help Your Business With?
⚙️ Systems & Automation
* CRM setup, management, and optimization
* Workflow design and automation
* Lead management and sales pipelines
* Customer onboarding and follow-up systems
* Internal process automation
* Connecting systems and eliminating repetitive manual tasks
* AI-assisted workflows and business processes
* Process documentation, SOPs, and system clean-up
🧩 CRM & Business Systems
* GoHighLevel (GHL) — pipelines, workflows, automations, forms, calendars, campaigns, lead management
* HubSpot — CRM management, pipelines, properties, sequences, workflows, customer/service processes, reporting and data clean-up
* ClickUp — workspace setup, task management, dashboards, templates, workflows, automations and team processes* Notion — knowledge bases, databases, documentation and operational workspaces
🤖 AI & Productivity
* Claude for AI-assisted research, documentation, content, analysis and workflow development
* AI-powered process improvement
* Prompt design and AI workflow implementation
* Using AI to streamline repetitive operational and administrative work
📊 Operations & Project Management
* Executive and business operations support
* Project planning, coordination and implementation
* Process improvement
* Team workflows and accountability systems
* Documentation and SOP development
* Task and project tracking
* Reporting and operational dashboards
👥 Human Resources/ People Culture
* Talent acquisition and recruitment
* Onboarding and offboarding
* Employee relations
* Performance management
* HR policies and processes
* HR administration
* Employee engagement and culture initiatives
What Sets Me Apart?
I don’t just complete tasks. I look at how the work is being done and ask how it can be made better.Whether that means cleaning up a CRM, building a ClickUp workflow, automating a repetitive process, documenting an SOP, improving a sales pipeline, or connecting different systems, I focus on creating practical systems that make businesses easier to operate and scale.
I’m comfortable working independently, managing multiple priorities, communicating with leadership and teams, and taking ownership of projects from planning through implementation.
If you’re looking for someone who can combine Executive Support + Operations + Systems + Automation + HR + Project Management, I’d be happy to discuss how I can contribute to your business.
Verified
