I bring 5 years of experience in remote customer service, specializing in email, chat, and phone support for US and Canada-based clients. My background includes handling order placements, resolving delivery and product issues, and turning frustrated customers into satisfied ones — for a fast food chain and in customer retention roles.
In customer retention, I educated clients on service benefits, offered tailored discounts, booked appointments, and matched customers to the right plans based on their needs — building trust and reducing cancellations along the way.
I'm highly adaptable and detail-oriented, comfortable working in fast-paced environments where quick, accurate responses matter. I'm equipped with a reliable internet connection, a quiet home workspace, and a headset, and I'm available to start immediately on a full-time basis.
Tools & skills: HubSpot (basic), Slack, Google Sheets, Google Calendar, email management, Zoom, Canva, and AI tools like ChatGPT and Claude for productivity and support tasks.
I'm looking for a role where I can bring consistency, professionalism, and genuine care to every customer interaction.
