I’m a Senior Customer Support Specialist with 4+ years of experience supporting logistics and e-commerce operations in high-volume environments.
I specialize in handling escalations, shipment issues, POD requests, carrier coordination, and warehouse follow-ups while maintaining high customer satisfaction.
Over the past 9 years (corporate and remote), I’ve supported customers via email and chat, resolved delivery delays, managed escalations, and worked closely with operations teams to ensure issues are resolved efficiently and professionally.
What I can help you with:
-Customer support (email & chat)
-Shipment tracking, POD requests, and delivery issue resolution
-Carrier and warehouse coordination
-Escalation handling and documentation
-Process improvement and QA support
Tools & Platforms
Zoho, Salesforce, Zendesk, HelpScout, RingCentral, Microsoft Office, Google Workspace, Order Tracking & Carrier Websites
I’m reliable, detail-oriented, and comfortable working independently.
I can start immediately and work 40+ hours per week.
Verified
