EXPERTISE
PROPERTY MANAGEMENT SUPPORT
TENANT ONBOARDING & SECTION 8 COORDINATION
ACCOUNTING, COLLECTIONS & ADMINISTRATIVE ASSISTANCE
QUICKBOOKS- BASIC
Hi! I'm Shara Jane Dumasig, a dedicated Property Management Virtual Assistant with more than eight years of experience in finance, accounting, debt collection, customer service, and property management support.
I help business owners, landlords, and property managers streamline their operations by managing tenant communications, leasing processes, Section 8 coordination, and administrative tasks, so they can focus on growing their businesses.
PROPERTY MANAGEMENT SUPPORT
-Tenant Onboarding & Section 8 Coordination
-Handle Section 8 inspections and related coordination
-Manage tenant move-in schedules
-Prepare and create tenant leases
-Handle all documents and tasks related to new tenant onboarding
-Coordinate with management regarding inspection results, approvals, and move-in readiness
-Leasing & Administrative Support
-Post and manage rental listings on Zillow, Affordable Housing, and TurboTenant
-Handle tenant inquiries, applications, and lease documentation
-Coordinate property inspections, maintenance requests, and vendor scheduling
-Prepare landlord packets and maintain organized property files
-Tenant & Client Communication
-Manage inbound and outbound calls, text messages, and emails
-Follow up on payments, repairs, and property updates
-Provide clear and professional communication between tenants, landlords, and property management teams
COLLECTIONS & ADMINISTRATIVE EXPERIENCE
-Follow up on past-due accounts and payment arrangements
-Maintain accurate records and documentation
-Prepare reports and perform data entry tasks
-Provide excellent customer service and account support
EDUCATIONAL BACKGROUND & SKILLS
-Property Management Virtual Assistant
-Customer Service & Tenant Relations
-Microsoft Office & Google Workspace
-QuickBooks (Basic Knowledge)
-Strong Communication & Organizational Skills
-Detail-Oriented and Highly Adaptable
I graduated with a Bachelor of Science in Business Administration, majoring in Financial Management. Fluent in English, both written and spoken. Knowledgeable of Microsoft Office, Spreadsheets, Google Docs, and Canva. I can do email management. I have critical thinking and problem-solving skills. With a typing speed of 35-40 words per minute. I can multitask and am a fast learner. Able to conduct polite negotiations with clients. I've worked in the finance industry for over eight years, with a strong background in client relations, analytical skills, company operations, and administrative tasks. I have a proven track record in successfully managing and resolving past-due accounts through effective communication and negotiation. I can help your business or company by doing my best to save time, money, and energy
PROFESSIONAL EXPERIENCE
Collection Department (7 Years)
Offered remedial options such as account restructuring
Followed up daily with clients on payment obligations
Created Statements of Account (SOA)
Conducted collection orientations for newly released accounts
Collected delinquent accounts (cash and check payments)
Established payment arrangements and negotiated settlements
Handled inbound and outbound calls and emails for client support
Encoded data accurately in the system
Accounting Department (2 Years)
Managed Aging of Receivables and encoded client payments in Excel
Handled Accounts Receivable and prepared billings for branches and sister companies
Processed Insurance Premium Payables, including encoding premiums and preparing checks for payment
Why Hire Me!
I am detail-oriented, reliable, and eager to learn new tools and systems. With my combined experience in finance, accounting, property management, and customer service, I can help your business save time, money, and effort by ensuring accuracy, efficiency, and professionalism in every task.
Let’s work together to keep your business organized and your clients satisfied.
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