Trust & Safety | Customer Service | Content Moderation | Policy Enforcement | Ex-Upwork
I help businesses with customer support, virtual assistance, and day-to-day operations so things get done and customers are taken care of. I have 20+ years of experience in customer service, VA work, e-commerce, and operations. For the past 6 years, I worked on Upwork's Trust & Safety team, handling investigations, policy enforcement, escalations, and other complex cases.
I can help with:
✅ Virtual Assistance and admin support
✅ Customer support and escalations
✅ E-commerce and order management
✅ Operations and process support
✅ Trust & Safety and content moderation
✅ Research, documentation, and data tasks
✅ Process improvement and workflow support
I'm comfortable working independently, learning new tools, and figuring things out when there's no step-by-step guide. I also like finding ways to use technology and AI to save time and make repetitive tasks easier. I'm detail-oriented, reliable, and easy to work with. My goal is simple: take work off your plate and make things run a little smoother.
