Dedicated Technical Support and Customer Service Professional with over 5 years of experience in the BPO industry, specializing in technical troubleshooting, fraud prevention, and insurance verification. I have a proven track record of assisting customers with complex device setups and network issues while consistently driving sales through personalized product recommendations.
With a background in Marketing Management, I combine technical expertise with strong communication and leadership skills to deliver high-quality support and education to users. I am a self-motivated team player adept at multitasking in high-pressure environments, currently seeking to leverage my management and problem-solving abilities in a leadership capacity.
