Dynamic and results-oriented professional with extensive experience across various customer service, fulfillment, and virtual assistant roles. Proven track record of managing teams, handling customer inquiries, and delivering efficient solutions in high-pressure environments. Adept at overseeing order processing, logistics, and inventory management while maintaining exceptional service standards.
Career Highlights:
- Fulfillment Service Team Lead at Lift and Rise: Successfully led a team responsible for order processing, logistics, and inventory management, ensuring timely and accurate fulfillment of customer orders.- CSR/Graphic Designer at Epic Watch Bands: Managed customer inquiries with a focus on quality resolution and satisfaction. Simultaneously served as a graphic designer, creating and editing product visuals and supporting marketing initiatives.- CSR/Fulfillment Service Specialist at Taschh Limited: Specialized in handling email inquiries and chat support, processing Shopify orders via Oberlo/AliExpress, and managing dropshipping operations with expertise in global fulfillment.- CSR/Virtual Assistant/Live Chat Support Agent at Eshopmarketer: Oversaw social media accounts, responded to customer queries through various channels, provided feedback on Etsy shops, and handled refunds, billing updates, and subscription modifications.- Customer Service Representative/Fashion Consultant at Offsourcing Philippines Inc.: Provided fashion and sportswear consultations for Justfab and Fabletics UK customers. Engaged in order processing, follow-ups, and escalations, ensuring customer satisfaction and retention.- Project and Account Manager/Sales Representative at Customer Service International 101 Incorporated: Played a key role in managing client accounts, driving sales, and ensuring successful project delivery.- Call Center Agent at Siblings Solutions (Nadela Business Center): Gained diverse experience across inbound and outbound sales, customer support, and collections for various accounts, including Sprint Nextel and 8com Incorporated.
Core Competencies:
- Exceptional customer service and communication skills- Strong leadership and team management abilities- Expertise in order fulfillment, logistics, and inventory management- Proficiency in graphic design and marketing support- In-depth knowledge of dropshipping and e-commerce platforms- Ability to manage multiple tasks efficiently in fast-paced environments
Technical Skills:
- Proficient in Microsoft Office Suite and Google Workspace- Experience with Shopify, Oberlo, AliExpress, and other e-commerce tools- Familiar with social media management and customer relationship management (CRM) software
Education:
- University of Mindanao, Tagum City (-----------)- Coursework in BS Criminology
