Operations & Documentation Specialist | SOP Writing | Project Coordination | Account Management | GHL & Salesforce Support
If your business is running on scattered notes, undocumented processes, and tribal knowledge, I can fix that.
Hi, I'm Chezka. I specialize in operations, process documentation, and account management, with 4+ years of experience helping businesses build the systems and structure they need to run smoothly, without everything depending on one person's memory.
I don't just complete tasks. I take ownership of them. Whether that's managing client accounts, documenting a process end to end, keeping a project on track, or pulling together performance reports across platforms, I focus on outcomes, not just output.
My core strength is taking the processes that live in people's heads and turning them into clear, organized documentation that teams can actually follow. I've built SOPs, workflow guides, training materials, and internal knowledge bases for businesses across different industries. The kind of documentation that makes onboarding faster, reduces errors, and keeps operations consistent.
Here's what I can help you with:
-Standard Operating Procedure (SOP) Creation and Process Documentation
-Workflow Documentation and Process Improvement
-Project Coordination and Task Management
-Account Management and Client Success
-Operations Support and Team Coordination
-Client Communication and Follow-Ups
-Performance Reporting (Google Ads, Meta Ads, Bing Ads, and Google Analytics)
-CRM Management (Salesforce and GoHighLevel)
-Content Planning and Repurposing
-Newsletter and Email Campaign Management
-Lead Generation, Research, and Data Organization
-Website Content Updates
Tools I work with:
· Salesforce
· GoHighLevel (GHL)
· ClickUp
· Asana
· Trello
· Teamwork
· Google Workspace
· Apollo
· Mailchimp
· WordPress
I work best with business owners and teams who are scaling and need someone who can take a process off their plate, document it properly, and make sure it actually gets done, without needing to be walked through every step.
If that sounds like what you're looking for, send me a message and let's talk about how I can help your business get more organized and more efficient.
