-Professional Experience-
-Operations Manager - Trades and Services-
-End-to-End Job Processes: Managed the entire lifecycle of job processes, from initial booking through to invoicing and customer communication. Introduced and refined standardized procedures, resulting in a notable improvement in client satisfaction and a measurable increase in operational efficiency.
-Streamlined Procurement: Facilitated a streamlined procurement system by personally overseeing parts ordering, optimizing inventory levels, and ensuring timely availability for ongoing projects. Collaborated closely with suppliers to negotiate favorable terms and prices, resulting in cost savings for the company.
-Comprehensive Financial Management: Spearheaded comprehensive financial management using Xero, overseeing accounts payable and receivable functions. Generated accurate financial insights and reports to support strategic decision-making at both operational and executive levels. This included implementing cost-control measures and identifying opportunities for revenue growth.
-Stakeholder Collaboration: Collaborated seamlessly with contractors, clients, and internal teams to manage and maintain customer assets. Developed and maintained strong relationships, facilitating effective communication and enhancing overall service delivery. This involved coordinating with various stakeholders to ensure the successful completion of projects within specified timelines and quality standards.
-Customer Satisfaction and Complaint Resolution: Proactively addressed and resolved customer complaints, employing effective problem-solving strategies. This approach not only enhanced overall customer satisfaction and loyalty but also contributed to the improvement of operational processes based on valuable client feedback.
-Professional Growth: Successfully transitioned from a Schedule Coordinator to Operations Manager, showcasing adaptability, leadership, and a commitment to excellence in managing diverse responsibilities. This transition involved taking on progressively more significant roles within the company, demonstrating a deep understanding of operational intricacies.
-In my role as Operations Manager in Trades and Services, I specialized in optimizing scheduling operations, managing financial aspects, fostering strong stakeholder relationships, and consistently delivering high-quality service. My efforts significantly contributed to the overall success and reputation of the organization.
-Key Skills and Expertise:
-Service job booking through calls or email?Job scheduling?Invoicing customers?Creating asset reports (quarterly or 6-monthly maintenance)?Parts ordering?Sending quotes?Inductions and compliance?Accounts receivable/accounts payable?Sales and lead generation
-Proficient in using a variety of job management tools, including
Simpro,Aroflo,ServiceM8,Tradify,SmartBiz,Jobber,Verizon Connect, and many more.
-This expertise allows me to seamlessly integrate with existing systems and improve operational efficiency.
