Hello, my name is Todd. I am from the Philippines,Over the past six years, I have gained extensive experience as a virtual assistant. My background is well-rounded, with significant expertise in human resources, administrative support, and project management. As an executive assistant, I have managed the CEO's calendar, scheduled meetings, and organized essential files to ensure smooth and efficient operations.During my time at 360SUMMITS, an online event platform covering topics like health, lifestyle, wellness, and business, I successfully managed projects that involved building entire teams from the ground up. This included overseeing the entire recruitment process, from hiring to onboarding. I am adept at creating and implementing comprehensive company processes, procedures, rules, and regulations to drive operational success.Furthermore, I have experience conducting virtual meetings with clients to gather detailed information and set realistic project expectations. My responsibilities also include managing sales reports, providing project updates, tracking attendance, coordinating client meetings, and updating
email campaigns. I also handle payroll and basic accounting tasks, ensuring accuracy in financial operations. Additionally, I prepare and draft contracts for Philippine virtual assistants and coordinate with legal counsel to ensure compliance with relevant laws and
regulations.As the primary client contact in our virtual office, I deliver premium concierge-level service, drafting and explaining contracts and non-disclosure agreements with clarity and compliance. My meticulous documentation and data entry adhere to standard operating procedures.Prior to this, I worked as a front desk recruiter at Eperformax, a contact center and BPO. In this role, I handled calls and inquiries efficiently, conducting interviews with up to 80 applicants daily, including phone screenings and walk-ins. I spearheaded the first-day orientation for new hires, followed up with calls, scheduled appointments, and screened over 1,000 potential applicants monthly for leading companies such as PayPal, Shopee, eBay, and T-Mobile in the United
States.My first job was as a customer service representative for Transcom, supporting Comcast, one of the biggest providers of phone, cable, and internet in the United States. In this role, I managed billing payments, created e-tickets for missing payments, updated the bank and credit card information of the clients, and built strong customer relationships by advising them on how to save on their bills. I am also adept at troubleshooting phone, cable, and internet issues and dispatching onsite technicians as needed.What sets me apart is my relentless dedication to excellence and my passion for turning complex challenges into streamlined solutions. I approach every task with enthusiasm and precision, ensuring not only that the job gets done but that it exceeds expectations. I am eager to bring my proactive mindset, attention to detail, and unwavering commitment to your team. Let's work together to unlock new levels of success and efficiency for your business. Your vision is my priority, and I am excited to contribute to your journey.Best regards, Todd L.
