Hi, I'm Kass! A reliable and detail-oriented Customer Service professional with over 5 years of experience, specializing in email support and backend operations. I've been working remotely since 2020, collaborating with internal teams across the globe through Slack, Microsoft Teams, Zoom, and WhatsApp.
My strength lies in non-voice roles, particularly email support, where I excel at delivering accurate, empathetic, and timely resolutions that enhance customer satisfaction and retention. While I have light voice experience, my core expertise is in handling complex concerns through written communication.
Over the years, I've developed a strong command of tools such as Zendesk, Salesforce, and Google Workspace, using them to:
- Manage customer accounts, disputes, and refund processes
- Coordinate backend operations and ensure data accuracy
- Provide team support, knowledge sharing, and process alignment
- Navigate client-specific tools with ease and flexibility
I've also taken on leadership responsibilities as a Team Lead Trainee, coaching agents, resolving escalations, and aligning with operations, QA, and workforce teams to keep everything running smoothly.
I'm highly adaptable, quick to learn new systems, and thrive in roles that require precision, initiative, and clear communication.
If you're looking for someone who can own your email support function, provide outstanding customer service, and be a dependable part of your remote team, I'm confident I'm the one you're looking for.
Let's create meaningful support experiences, together.
