I am currently a Technical Support Tier II at Cloudstaff, providing
advanced technical assistance for FlipTV based in Australia. In this
role, I handle complex troubleshooting, escalate and resolve critical
issues, and ensure a seamless viewing experience for customers by
working closely with cross-functional teams.
Previously, I spent three years as a Technical Support
Representative at Sutherland Global Services Inc., primarily
supporting the 8x8 Voice over IP platform. This experience honed
my skills in diagnosing and resolving technical problems, delivering
outstanding customer service, and effectively communicating
solutions to both technical and non-technical users.
I am proficient in using multiple CRM platforms including
Salesforce, Zendesk, Zoho, and Netsuite to manage customer
inquiries, track support tickets, and enhance operational efficiency.
My combined expertise in VoIP systems, streaming services, and
CRM tools allows me to deliver high-quality technical support and
maintain strong customer satisfaction
