Hi! I am a versatile professional with over 11 years of dedicated professional experience across diverse industries, I've amassed a comprehensive skill set that encompasses various facets of education, technical support, customer service, sales, and administrative tasks. This journey has equipped me with a versatile skill repertoire, allowing me to adapt seamlessly to evolving roles while consistently delivering exceptional performance.
Summary of Skills:
Administrative Proficiency: Expertise in data extraction from platforms like Jotform and MLS, policy management, and CRM utilization (e.g., Pipedrive).
Adaptability & Multitasking: Proven track record of seamlessly transitioning roles while maintaining high-quality service standards and meeting performance goals.
Technical Proficiency: Skilled in troubleshooting cable TV, internet, and phone equipment, along with activations and repairs using Avaya and X1 softphone.
Customer Service Excellence: Adept in multitasking across live chat, phone, and email support, managing orders, and efficiently resolving billing issues.
Sales & Service: Demonstrated ability to achieve and surpass sales targets while effectively resolving customer concerns related to billing and product/service information.
Education Support: Proficient in classroom management, ensuring children's well-being, and engaging educational activities.
