My professional journey began in high-end hospitality, where I learned that elite service is built on a foundation of attention to detail and professional poise. After graduating Summa Cum Laude, I transitioned into the corporate sector to bring a guest-first mindset to high-volume customer care environments. This transition allowed me to apply my dedication to excellence within a larger organizational framework.
In less than two years, I progressed from a specialist role to a Subject Matter Expert (SME) in Quality Assurance. Today, I focus on maintaining service excellence by auditing multi-channel transactions, leading team calibrations, and providing data-driven coaching. These responsibilities are complemented by my work in shaping the future of customer support through User Acceptance Testing (UAT) for AI-driven platforms.
