I am a CompTIA Security+ certified IT professional with over eight years of enterprise technology experience, including six years in hands-on technical support and service desk leadership supporting approximately 4,000–5,000 global users.
My experience includes Microsoft 365, Exchange Online, Entra ID, Active Directory, Intune, Windows support, identity and access management, endpoint administration, user onboarding and offboarding, MFA, VPN troubleshooting, DNS, DHCP, Wi-Fi, incident management, and technical escalations. I have also worked with Google Workspace, Jira Service Management, Ivanti, CrowdStrike, and Microsoft Defender.
I take ownership of technical issues from investigation through resolution, communicate clearly with non-technical users, and look for recurring problems that can be prevented through documentation, automation, or process improvement. As a former Service Desk Supervisor, I understand ticket prioritization, SLA management, escalation handling, knowledge-base development, and delivering consistent customer service in fast-paced global environments.
My current cybersecurity GRC experience gives me an additional security-focused perspective when administering access, endpoints, cloud services, and business systems. I am well suited for MSP environments requiring a dependable, adaptable, and security-conscious L2/L3 support professional.
