I am an experienced IT Support professional with over 8+ years experienced, recently I have provided technical support to over 500+ users in a large company to resolved computer and network related issues from my previous job as an IT Specialist. I have a bachelor's degree in information technology and just recently completed certifications in:
• CompTIA A+ 1000 Part 1.
• CompTIA A+ 1000 Part 2.
• Cybersecurity Fundamentals.
Summary of Skills:
• OS platforms: Windows, MacOS.
• Helpdesk support: phone, chat, email, ticketing systems and remote desktop tools.
• Manage Office 365, Active Directory, and Citrix cloud desktop platforms.
• Network: LAN TCP IPv4, VPN, Active Directory, Sangfor Firewall, setup files and printer sharing.
• Network Devices: NAS Synology, VoIP, Patch Panels, Routers, Unmanaged switches.
• Network Monitoring Tools: Grafana, WhatsupGold, pingplottter.
• Virtualization Tools: VMware Workstation, Hyper-V, Parallel Desktop.
• Meticulous and attentive to details.
• Proactive, ability to multi-task and prioritize tasks effectively.
• Good problem-solving skills to resolve IT related issues.
My current equipment for work from home:
• Fast PC and internet speed of 400mpbs and backup 5G pocket WIFI incase of internet connection issues, if needed i will get another ISP wired internet connection for reliability so that I will be online all the time and to avoid disconnection.
• Headset with noise suppression microphone and quiet room.
• Dual monitor to multi task.
• UPS backup to avoid power interruption/fluctuation.
