Detail-oriented and results-driven professional with nearly 15 years of experience in records management, corporate education, quality assurance, customer service, and virtual assistance. I have supported businesses in real estate, property management, healthcare, academic institutions, and food delivery, giving me the adaptability to excel across diverse fields.Currently, I work in Property Management AI Support, where I manage outbound vendor communications, coordinate escalations, and create workflows that streamline operations across teams. Before entering the VA industry, I worked eight years as a Records Keeper and Educator in an academic institution, where I built an archival system still in use today a testament to my drive for creating lasting process improvements.
My experience spans client success support, outbound communication, QA auditing, insurance verification, and administrative assistance. I am passionate about helping businesses deliver exceptional service by improving workflows, ensuring accuracy, and building strong client relationships.
