Goal-oriented Team Lead with solid Customer Service and Technical Support background and proven leadership abilities. Empower associates through training and mentoring while providing ongoing support and motivation to exceed -----------dicated to continuously surpass performance goals and increase efficiency.
• MANAGEMENT
• SALES
• COMMUNICATION
• CUSTOMER SERVICE
• COMPLAINT RESOLUTION
• EMPLOYEE SUPERVISION
• GROUP TRAINING
• QUALITY ASSURANCE
• SCHEDULE COORDINATION
• ISSUE RESEARCH
• PROCESS ANALYSIS
• COACHING
• ROOT CAUSE ANALYSIS
• STAFF DEVELOPMENT
