Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. Expert in eCommerce, online store, eBay, and Amazon. I also know how to handle Shopify stores especially in dropshipping, answering emails, chat and confidence in taking phone calls. I have a background in basic photoshop and being Dispute Agent is a big plus for my experienced. You can also check my previous work to prove myself. Thank you and looking forward to working with you soon!
As a Team Leader
- I monitor the agent's progress to make sure everyone is productive.
- Giving them an exact task or quota based on the number of hours they work for the company.
- Creating modules and manuals for our training guide.
- Accepting the supervisor calls from our agent. Make sure every customer is happy and ready to provide a positive review base on their customer experience.
As a Virtual Assistant
- Manage all the tasks given within a day
- Provide accurate details and maintain all the files in sequence.
- Gain more knowledge and help the company to grow.
- Sending a daily report to the client.
Customer Service
- Assists all the customers with any concerns that they have.
- Provide the return and refund based on the company policy
- Make the customer happy and gain more positive feedback from our social media.
- Manage all the orders using the platform (Shopify, Seller Central, eBay, etc)
Order Processing
- Process the orders using Shopify or Oberlo
- Process manual orders by using the export orders in Shopify and send them to our supplier
- Manual Tracking upload using the tracking number from our supplier
- Negotiating the price with our supplier and finding the best supplier with cheaper but quality products (Dropshipping)
Collection Agent
- Call the customer to make sure their account is outstanding and out of the collection.
- Offer to waive some of the late fees to encourage the customer to pay their debt.
- Educated them about the credit score for paying their balance.
- Help the customer to settle their account by providing some instalment fee.
Dispute Agent (PayPal and Stripe Chargeback)
- Checking all the number of disputes
- Send appropriate evidence to win the chargeback.
- Record all the emails from the customer as evidence.
- Email and solve the case as much as possible to the customer close the case.
- Creating a report for win and loss cases.
Verified
